Burnout and depression in physicians: Not good for them or for the public's health

For some years now, there has been increasing emphasis in the medical community about “physician burnout”. While there different degrees and kinds of burnout, generally it refers to a feeling among physicians from having little or no enjoyment in their work to feeling unable to continue. At this far extent, it contributes to doctors leaving the direct practice of medicine for a less-stressful area where their medical background is useful (administration or insurance work or consulting) to leaving the profession altogether. It can be for a different career, or, if they are older and more financially able, early retirement. In the case of young physicians, particularly residents who are still doing their post-graduate training, working very long hours and getting paid relatively little – and since many have medical school debt exceeding a quarter of a million dollars, it can be actually little – burnout could prevent them from taking on a full career in medicine.

Of course, burnout can affect any profession, or any job, although that term is mostly used for professionals, who have historically counted on some degree of independence and control of their work lives. Feeling burned out, not interested, overwhelmed, and even resentful is common and maybe even normative in much non-professional wage work, where the assumption is often “of course you are alienated”, selling your labor to a boss whose only interest is in profit and to whom you are only a tool to generate it. It is a more recent phenomenon in the professions, particularly as professionals become essentially employees, and the profession I know most about is medicine.

Historically, physicians have worked very hard, long hours, often through the night, taking call to come in and see people (called, in medical terms “patients”), operate on people, deliver babies. In small towns and rural areas, where there were few other physicians with whom to share call, this was often particularly disruptive to home and family life, not to mention sleep. The compensating plusses were considered to be a good income, a high level of respect from the community, a sense of making a contribution and a difference, and some level of control of your practice. Although, often when coming in in the middle of the night, it might not seem like much control, many or most doctors were self-employed, and even when they became part of larger groups they were among the owners.

Over the last few decades, many things have changed in the practice of medicine, increasing the burdensome characteristics and decreasing the positives. These are mostly related to the increased size of medical enterprises and the corporatization of medical care. On the one hand, in the name of “efficiency” the practice of medicine has become routinized, less varied, less interesting, and sped up. Physicians often feel that they are on a treadmill churning patient visits as if they were widgets, not having the time that they would not only like but would be necessary to understand their patients as people, and to begin to meet their more complex needs – and people are complex, with every aspect of their lives affecting their health. They may be paid more, but they have much less control, and often seem to (and do) spend as much time completing their Electronic Medical Records (EMRs) as in patient contact, and it may feel (correctly) that the purpose of the work that they put into the EMR is aimed primarily at maximizing income and profit for their employers rather than maximizing the health of their patients.

The strategies which have been employed to attempt to address burnout have ranged from the individual (support groups, various therapies) to structural (changing the work situation). Many physicians are seeking to achieve more “work-life balance”, with more time for their families and other non-work life. The ameliorations include shift work (work hard but for a specified period of time, and know when you will be off and that you really will be off), limiting scope of practice, and, certainly, increased reimbursement. But because these “solutions” do not work as well for all specialties, burnout does not affect all specialties equally. Shift work is most effective in specialties in which continuity of care for an individual patient with an individual doctor is not seen as important; thus it works well for emergency medicine, anesthesiology, critical care, and a few other areas. It has also been widely employed in hospital work, with “hospitalists” who care for people who they do not see as outpatients working shifts (including for delivering babies), and has extended to generate yet newer specialties like "nocturnists” and “weekendists”. And has even renamed the doctors who do see people in the outpatient setting as “ambulists”. How well this works depends on who you ask; it is “efficient” for the employer, and the hospitalists know their hospital stuff, but for the patient, not only are you not seeing a doctor who knows you but your hospitalist may change every few days (and nights).

Salaries in medicine are still usually tied to how much the individual physician generates for the organization, which is heavily dependent on how insurers reimburse, and that is far more for surgery and other procedures than for “just” seeing, talking with and examining a person, reviewing lab and x-ray information, and coming to a diagnosis and treatment plan. So doctors who do the latter make less money (family physicians, general internists and pediatricians, psychiatrists) than do proceduralists. Thus, the physicians in the highest paid specialties (particularly those not just highly paid but that have the highest income/work ratios) are more likely to be successful in achieving work-life balance and avoiding serious burnout. And those who have to be most available for the greatest portion of time with the least support, rural family physicians, burnout can be highest. Although these doctors also often retain the most degree of autonomy, with time demands coming from their patients, not the corporations that employ them.

It is also worth talking about serious mental health issues that physicians confront, and especially the continued disincentives for them to receive necessary and appropriate care. A March 30, 2022 Op-Ed in the NY Times, ‘Why So Many Doctors Treat Their Mental Health in Secret’, by Seema Jilani discusses this, and in particular how employers and licensing boards feel free to ask about this, contributing to an atmosphere of stigma so that, in fact, many doctors do not treat their mental health issues at all. It would be outrageous for us to expect doctors to not treat their asthma, heart disease, cancer or myopia, but for mental health conditions this remains a real issue. It is one of the two great examples in medicine of the double-edged sword of “you should do this, but we may punish you for it”. The other is in the area of acknowledging mistakes (or even potential mistakes). There is excellent data showing that admitting and examining mistakes at the institutional level absolutely increases the overall quality of patient care (‘every mistake a jewel’, because we can learn from it; see W. Edwards Deming’s “14 points”). However, physicians who do so risk discipline, license loss or restriction, and even lawsuits. These punitive results (except for egregious cases) should not be there, and most of those who wrote letters to the Times in response to Dr. Jilani’s article (and I) agree that these punitive risks should not face physicians who seek treatment for depression or other mental health issues. Burnout and depression are not the same things, but may, and frequently do, co-exist.

Doctors are privileged workers; they are generally highly paid relative to most people, they still earn a great deal of respect, and they have the opportunity for great personal satisfaction through serving others. But they are often held to the standards of independent professionals while increasingly working for corporations, and they not immune from the stresses of overwork, lack of control, speed-up, and negative aspects of how capital treats its workers.

And they are certainly not immune from mental health issues, and should be able to receive appropriate treatment without inappropriate repercussions.

 

I did not address the issue raised by the recent conviction of a nurse in Tennessee for criminally negligent homicide for accidentally giving a patient the incorrect medication, but obviously this is entirely relevant to the issue of acknowledging errors, and the work situation for health professionals and thus issues of burnout and depression and, indeed incarceration.

A very good discussion of that case, 'Are All Medical Errors Now Crimes? The Nurse Vaught Verdict' appears in Medscape, and I would absolutely endorse this quote from one of the participants:

"A culture of safety is one in which the system that allowed the mistake to happen is changed, not one in which the individual is scapegoated. And a culture of safety correlates with better patient outcomes that we know. This verdict is the opposite." 

On interdisciplinary patient care and the corporate takeover of health care

The following is a gues post by Seiji Yamada, MD, MPH

In July 2015, on the 50th anniversary of the founding of the University of Hawaiʻi John A. Burns School of Medicine, the school invited its alumni for a Saturday morning symposium on "Transformative Medical Education in Hawai`i."  The last panel of the morning, on the future of medical education in Hawaiʻi, featured the deans of medicine, nursing, social work, and the associate director of public health.

Dr. Peter Donnelly - Kanaka Maoli family physician, practicing on the Neighbor Islands, my mentor in Hawaiian Pidgin and how to be local (I fail abjectly on both counts) - asked what the panelists think of nurse practitioners telling him that they can do anything he can do, at less cost.  One panelist suggested, "If you can't beat them, join them," so you might as well go get your MBA.

The claim that a non-physician provider can do the work of a physician at less cost ignores (perhaps willingly) the distinction between earning less and costing less.  Certainly non-physician providers earn less than physicians.  Dr. Stephen Kemble - psychiatrist and a stalwart for single-payer, who had been decrying the business takeover of health care from the audience all morning - noted that with regards to the provision of mental health, the evidence shows that non-physician therapists can actually cost the mental health system more than psychiatrists.  (He was citing an unpublished study performed by a Hawaiʻi health insurance outfit.)

Of note, a study in the September 2015 issue of Medical Care found that diabetic patients cared for by nurse practitioners had comparable rates of  preventable admissions as primary care physicians. The provider who cares enough to invest the time to talk with and assess the patient may also decide upon less intensive courses of care. The medical profession as a whole must shoulder part of the blame for the present situation.  Specialty control over the reimbursement system results, naturally, in disproportionately higher reimbursement for procedures and disproportionately lower reimbursement for primary care. See Outing the RUC: Medicare reimbursement and Primary Care. [1] This ensures that most medical students will choose specialty training so that there are not enough primary care physicians to care for all of us.  To the extent that physicians obtain MBAs and figure out how to game the extant reimbursement system [e.g. hire an N.P. to consult on patients so the gastroenterologist can perform colonoscopies in the surgicenter (anus to anus time of under 10 minutes) all day] - the proceduralist specialties are complicit.  Indeed, there is no reason why the gastroenterologist should explain the risks, benefits, and the bowel prep for screening colonoscopies.

We family physicians learn during residency that the practice of primary care is, in many ways more complex than specialty practice. [2] A well-trained, experienced provider of any discipline can deal with many complex patient problems for which a less intensively-trained, less experienced provider may order unnecessary tests or referrals.  Thus, while a primary care physician may earn more than a non-physician provider, the cost to the health care system may be less.

In addition, the provider who cares enough to invest the time to talk with and assess the patient may also decide upon less intensive courses of care.  These days, you can be largely assured that if you presents to the ED with a headache, you’re going to get a CT scan of your head.  If you present with abdominal pain, you’re going to get a CT of your abdomen.  Many patients with symptoms clearly suggested of reflux are kept in the hospital for observation to “rule out myocardial infarction.”  So, conversely, while a primary care physician may earn less than an emergency physician, the cost to the health care system may also be less.

While part of the problem may be that the nursing profession is eager to escape the yoke long placed upon it by the medical profession - perhaps the larger problem is what Dr. Kemble identified as the incursion of the business model into health care.

The business model is predicated on delivering a standardized product with quality controls on what can be measured at prices that the market will bear.  Thus at any fast food franchise, one can reasonably expect a hamburger without too much E. coli in it, at the price listed behind the counter.  The MBAs who run our health care systems have no concept of the importance of, for example, a longitudinal patient-doctor relationship to health outcomes.  If they can replace an experienced primary care physician with a lower-paid "provider," it's better for the bottom line. 

We in family medicine should not be picking a fight with the nursing profession.  (For the sake of patient outcomes, I am happy to help nurse practitioners improve their practice, and I am happy to learn from them what they do best.)  I think that the main problem is the marketplace model of health care.  Capitalism has always depended on maintaining a certain percentage of unemployment in order to keep workers a little afraid of losing their jobs and therefore toeing the line.  The corporate takeover of health care means pitting the lowest rung of the physician class, the primary care physicians, against a growing workforce of providers with different qualifications eager to take their jobs.  From where I stand, I think that all health workers need to unite against that.

[1] Freeman J. Outing the RUC: Medicare reimbursement and Primary Care. http://medicinesocialjustice.blogspot.com/2011/02/outing-ruc-medicare-reimbursement-and.html

[2] Freeman J, Petterson S, Bazemore A. Accounting for Complexity: Aligning Current Payment Models with the Breadth of Care by Different Specialties. Am Fam Physician. 2014 Dec 1;90(11):790. http://www.aafp.org/afp/2014/1201/p790.html

The Devil Inside: Access to Mental Health Care in the United States

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This is third and final posting in a series on the shooting of 13 people in Tucson and its implications for health and social policy in the US. This post is by Robyn R. Liu, MD, who is a family physician in the frontier town of Tribune, KS, in the far western part of the state.

The day Gabrielle Giffords and 19 others were shot is one of those days that most Americans will remember where they were when they heard the news. What I will remember is my husband saying, “A congresswoman was shot in Arizona. She was on Sarah Palin’s crosshairs map.” As our picture of the alleged shooter became more complete, we realized he was not playing John Hinckley, Jr. to Palin’s Jodie Foster. Rather, he is in all likelihood a very disturbed, mentally ill young man.

A CNN/Opinion Research poll demonstrates that most of the public agrees, and thinks that the lack of mental health resources was in part responsible for the horrific act of that day: 41% said a “great deal,” and 29% said a “moderate amount.” When NPR went to a gun show held in Tucson just seven days after the shooting, the man at the front of the line said, “Mentally ill individual, very troubled individual that unfortunately slipped through the cracks somehow. And I think that’s what we need to look at, is how did this fellow get missed.”

As a primary care doctor in a frontier state, I can tell you, those cracks are pretty big.

I wrote a piece last week for another blog about one patient’s experience with the mental health system here in Kansas. This was a patient with insurance and a continuity relationship with a psychiatrist – and even she “fell through the cracks” more than once, although her violence was all self-directed and thus never made headlines. We do not know what Jared Lee Loughner’s health insurance status was, nor whether he had ever sought a therapeutic relationship with a mental health professional. We do know that although his behavior got him rejected from both college and the military, he was able legally to purchase a handgun and a 30-round magazine. As Dr. Dora Wang noted this week in Psychology Today, “It’s easier to get a gun than mental health care.”

I decided to do some looking into mental health services in Arizona. I went to the home page of the Arizona Medicaid program, forthrightly if a bit unfeelingly called the “Arizona Health Care Cost Containment System,” or AHCCCS. I already knew that AHCCCS was looking at cuts in Governor Jan Brewer’s new budget, since by her direction 98 people had had their transplants rescinded under this program. The Division of Behavioral Health Services website describes how the governor’s proposed 2011 budget would alter Medicaid eligibility criteria for “childless adults” like Loughner, possibly removing coverage for 5,200 Arizona citizens with “serious mental illnesses.” The writer hopes, however, that a loophole in the policy will allow “more than 80% of these folks” to maintain coverage under a different Medicaid category. Oh, thank goodness! Now only 1,040 seriously mentally ill people will suddenly find themselves high and dry in Arizona.

The longer we as a society refuse to provide universal health care, with complete parity for mental health, the wider these cracks are going to get. It wasn’t an illegal immigrant who shot down a federal judge, a pastor, two homemakers, a social worker, and a little girl in cold blood. A retired Marine is not lying in the hospital with bullet wounds he suffered trying to protect his now-dead wife because of a drug-smuggling Mexican. Arizona is worried about protecting its borders, but its greatest threat may already be inside. Imagine over 1,000 Loughners walking the streets with no means to get help: it’s absolutely chilling.

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Postscript from Josh:

In the January 27, 2011 NY Times, columnist Gail Collins quotes Senator Tom Coburn of Oklahoma from an appearance on "Meet the Press":
“The people that are going to commit a crime or are going to do something crazy aren’t going to pay attention to the laws in the first place. Let’s fix the real problem. Here’s a mentally deranged person who had access to a gun that should not have had access to a gun.”
As Senator Coburn is a physician, he should know. And, hopefully, he will sponsor legislation to create some rational limits on gun access, as well as increasing access to mental health services. But I wouldn't hold my breath.
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