.
The headline story in the June 28, 2010 issue of the Kansas City Star, by Dave Helling and Steve Kraske, is “Mailings turn aggressive”. It is about direct mail campaigns by those seeking elective office, how they have become a major part of the campaigning, and how the content is almost entirely negative – and sometimes hard to believe. For example, a state legislator running for Congress has a mailer attacking his primary opponent as a “Nancy Pelosi Democrat”, although the only obvious similarity this “staunch conservative” former legislator has with Ms. Pelosi is that they are both women.
The more interesting aspect is not the attack aspect of the ads, but that most of the non-attack “positive” campaigning, touting the candidates’ strengths and thus implicitly responding to attacks, is (among Republicans) to emphasize their negativity. Jerry Moran, a Republican congressman from Kansas’ “Big First” district is running against Todd Tiahrt, congressman from the 4th district (Wichita), for the Senate seat of Sam Brownback (who is odds-on favorite to be our next governor). Both have essentially the same, straight-down-the-Republican-line voting record, but Tiahrt has accused Moran of being less conservative. A recent Moran ad indicates that he fights for Kansas and then lists all the things he has opposed – which is essentially everything that the Obama administration has done. Moran is a nice, personable man and presumably has some good positive ideas, but apparently in the campaign it is not cost effective to promote them. (Note that the Tiahrt campaign takes the same tack, except when attacking Moran for not being conservative enough.) In the Republican primary proudly embracing charter membership in the “Party of NO” is apparently the name of the game, It is possible that in some parts of the country, candidates in the general election will feel pressure to say what they are for, but only if absolutely necessary. In Kansas, where the Republican nominee is pretty much guaranteed victory in most venues, it probably won’t.
In a recent article in Health Affairs, “The political challenges that may undermine health reform”[1], Theda Skocpol ties some of these trends to the future implementation of health reform. She accepts that there will be Republican gains, but also discusses the ways in which Democrats will likely respond, hoping to blunt those gains and prevent a complete Republican takeover of Congress. In its absence, she notes it is likely that most of the part’s of PPACA will be implemented, slowly and quietly, although some of the parts most likely to engage support (elimination of discrimination against those with pre-existing conditions on the individual market and allowing children to stay on their parents’ policies until 26) are front-loaded, going into effect this year. Among the most interesting things she says (to me, a non-political scientist), is that “Political scientists have long know that Americans are what is called ‘operational liberals’; they like specific government benefits. Yet these same Americans are also ideologically conservative, when arguments about government versus the free marked are posed in general rhetorical terms.”
Actually, this makes it almost sound like Americans are “operationally selfish”. Indeed there are many who are, like the family physician I knew in Texas who would mostly rant against the liberals in Washington and the need to elect more conservative Texans, until, in a cost-saving measure pushed through by those fiscal conservatives, the government delayed sending out Medicare payments to physicians. That was intolerable to him! Dr. Skocpol continues: “That is why we will see Republicans doing all they can to keep the argument at the systemic level through early 2012, when they hope to elect a president who will support repeal or make fundamental changes in the 2010 legislation.” No question that arguing against Big Government is going to win more votes than opposing Medicare, or Social Security. And few of the reliably conservative Republican farmers in Kansas (or elsewhere) are going to be won over by arguments against agricultural subsidies. In Missouri, which has more Democrats than Kansas but has a legislature controlled by Republicans, a statewide referendum is about to take place which would prohibit the federal government from forcing people to purchase health insurance. It is being sold with “freedom” arguments, and might well be unconstitutional, but it will be interesting to see how people vote. When turnout is light, the poor and uninsured are less likely to turn out than those who, like the bill’s legislative sponsors, already have insurance; in particular older voters, already receiving Big Government Socialized Medicine Medicare are likely to vote.
While there is much to criticize in PPACA (done very well by John Geyman, “Hijacked: Stolen health care reform V” in the Huffington Post), there is definitely some good. The insurance companies have backed off their threats to not cover people (or at least children) with pre-existing condition, suggesting that people will begin to see some real benefits. The real issue is seen in Dr. Skocpol’s final sentence, above; the Republicans are running on general conservative principles, but should they gain power they will implement a very anti-regular-people agenda, as was done under the Bush administration. This is not limited to health care; while “everyone” (me, for sure!) hates the bankers who brought on the financial crisis (see Maureen Dowd in the NY Times, July 28, 2010: “Washington gave the Wall Street banks billions, and, in return, they stabbed us in the back, handing out a fortune in bonuses to the grifters who almost wrecked our economy”), the Republican party leadership, far from punishing them or reining them in, has tried to block legislation that would even gently restrict their most outrageous activities.
If we are lucky, maybe voters in Missouri and in other places will show that “operational liberals” who “like specific government benefits” are not all like that Texas doctor, and will also support specific benefits that help others. We have seen many polls showing that a majority of Americans favor universal health care even for all, so the sense of common purpose is not dead. Maybe they won’t, but we can hope.
[1] Health Affairs, July 2010; 29(7):1289-91.
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Showing posts with label PPACA. Show all posts
Showing posts with label PPACA. Show all posts
Wednesday, July 28, 2010
Thursday, July 22, 2010
Improving quality and access still requires coverage for all
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Now that the health reform law, PPACA, has passed into law, and while we wait for the years to pass that will usher in many of the changes, as well as the regulations that will actually guide how those laws will be implemented, policy people and pundits have resumed publishing articles about what other things should be / need to be done. Most of these were suggestions that had been made previously and are either being advanced because PPACA has included funding for them and the authors want to emphasize how beneficial they will be, and others are ideas for health improvement that may not specifically be in the law but that the authors feel are still important and should be advocated for. In addition, of course, there are the “flames” and attacks on “Obamacare” as “socialized medicine” (which it isn’t close to, unfortunately in many people’s opinions, including mine).
In the first group I would include articles that address Community Health Centers (CHCs), or more specifically Federally-Qualified Health Centers (FQHCs), the patient center medical home (PCMH), and increased primary care, for all of which there is enormous funding in the new law. “Health reform and primary care – the growing importance of the community health center” by EY Adashi, HJ Geiger, and MD Fine (NEJM, 3Jun2010;362(22):2047-10) addresses all 3. Dr. Geiger was central to the creation of the first two CHCs, Columbia Point in Boston and Mound Bayou, Mississippi, in 1965. The article talks about how CHCs are built on primary care and on the principles of the patient-centered medical home (before those principles were articulated under that name), and calls for expansion of CHCs as a key vehicle for caring for all Americans, not only the “underserved” and the use of CHCs as venues for demonstration projects for PCMHs. It also includes an excellent map showing the percent of people in each state currently served by CHCs (West Virginia is tops with over 15%), and another with dots showing the location of all of them (very dense over WV).
Other articles on these topics include JF Markuns, B Fraser, and JD Orlander on developing the skills needed for medical directors in CHCs, “The path to physician leadership in community health centers: implications for training”, (Family Medicine Jun2010;42(6):403-7). This is important because a poor relationship between physician and non-physician administrators, often born of unshared assumptions about who is responsible for what, has frequently been a major stressor in many CHCs. Other pieces look at the medical home in particular populations -- “Health care reform and the opportunity to implement a family-centered medical home for children” (D Laraque and CCJ Sia, JAMA 16Jun2010;303(23)2407-8)* and in educational settings – “Medical student exposure to components of the patient-centered medical home during required ambulatory clerkship rotations: implications for education” (JW Saultz, et. al, Acad Med Jun2010;85(6):965-73)*.
The second group of articles address issues that the authors feel remain to be dealt with. A major one is quality of care, obviously of great concern to everyone who receives (and provides) health care. Harold Sox and Sheldon Greenfield, in “Quality of care – how good is good enough?”* (JAMA 16Jun2010;303(2):2403-4) argue that setting threshold values for adherence to practice measures is not a very good way to measure quality as patient characteristics, individually and in populations cared for by different physicians, groups, and hospitals as well as in different regions, differ greatly. They suggest measures of the quality of the decisions made by physicians, and the degree to which they are based on the best evidence in the context of the actual patient. Marco D. Huesch, in “Payment policy based on measurement of health care spending and outcomes” (JAMA 2010 Jun 16;303(23):2405-6)*, further addresses the flaws of many of the assumptions on which “pay for performance” programs pay. In the measurement of quality, we have to be especially careful of the pitfalls of “streetlight research”(see my post of Feb 26, 2009, Defining "Streetlight" Research) and measure what we find easiest to measure, whether or not it is what we really want to know about.
In an area getting, in my opinion, much closer to the edge of a bad idea, Robert Brook, of the RAND Corporation writes in of “Rights and responsibilities in health care: striking a balance” (JAMA 9Jun2010;303(22):2289-90)*. He makes comparisons to car warranties, which are often invalid if the owner has not followed the prescribed maintenance schedule. All of us would agree that it would be better (mainly for their health, I hope, but also for the bottom line) if everyone would adopt only the best health behaviors; indeed, we might argue that individual responsibility is critical. Of course, such arguments are inherently classist (on a group, not individual basis, as in all population issues) and are usually made by those who have the resources (financial, educational, “values”) to be more likely to be able to adopt such behaviors (and we don’t all do it – there are actually white, prosperous people who are overweight, drink, use drugs, smoke, don’t exercise enough, etc.) He calls for “classes” in the workplace using “sophisticated adult learning materials” to educate people. Beyond the fact that this would leave out those who don’t have a workplace, or work in a business too small to afford such class, this construct misses the fact that the reason people do not adopt such behaviors has very little to do with their not knowing that they are good ideas, and very much to do with the other parts of their lives that make adopting such behaviors very difficult. Most important, people are not cars, and refusing to honor a warranty is not the same as refusing to cover health care costs; we are not (and should not) going to allow people to die in the streets because they didn’t behave well and don’t have the money to bail themselves out of these poor decisions by paying for their care out of pocket.
The real problem is that all of these ideas, whether good (CHCs, primary care, the PCMH, emphasis on quality) or not is that under the new PPACA law, as before it, not everyone has adequate access to health care. Our reimbursement systems continue to reward providers (physicians, hospitals, health plans, and the drug and device manufacturers who sell to them) for doing more, using more technology, doing more procedures – for those who (or, mainly, whose insurance) can pay. And many people are still not covered. Medicaid will be expanded (for a while) but not yet, and will only pay (for 2 years) Medicare rates (and even this is rejected by many providers). Undocumented people will not be covered at all, although they will be here and get sick and need care. CHCs are neat, but as I have noted before, they have an incentive to locate where there are lots of Medicare and Medicaid patients, for whom they receive cost-plus reimbursement, not where there are uninsured and undocumented people. We need more primary care providers, we probably would benefit from true medical homes, and for goodness sake we need better quality, but without a health system that is actually universal, covers everyone, and has systematic means of cost-control, they are relatively less important, the cart before the horse, whistling past the graveyard. Even quality.
In 1994, Schiff, Bindman, and Brennan wrote “There is a profound and inseparable relationship between access and quality: universal insurance coverage is a prerequisite for quality care. Because quality must be population based, traditional definitions of quality should be broadened to include the gravest of quality deficits—denial of care. The most important prerequisite for access is health insurance.” (“A Better-Quality Alternative Single-Payer National Health System Reform”, JAMA 14Sep1994;272(10):803-80).
Denial of care and lack of access are still the greatest quality deficit. Discussions of quality that include only those “inside the tent” and ignore all others are specious and offensive; all discussions of quality must start from “everyone needs access”.
*Hyperlinks are not provided to these articles as they are not available free on line.
.
Now that the health reform law, PPACA, has passed into law, and while we wait for the years to pass that will usher in many of the changes, as well as the regulations that will actually guide how those laws will be implemented, policy people and pundits have resumed publishing articles about what other things should be / need to be done. Most of these were suggestions that had been made previously and are either being advanced because PPACA has included funding for them and the authors want to emphasize how beneficial they will be, and others are ideas for health improvement that may not specifically be in the law but that the authors feel are still important and should be advocated for. In addition, of course, there are the “flames” and attacks on “Obamacare” as “socialized medicine” (which it isn’t close to, unfortunately in many people’s opinions, including mine).
In the first group I would include articles that address Community Health Centers (CHCs), or more specifically Federally-Qualified Health Centers (FQHCs), the patient center medical home (PCMH), and increased primary care, for all of which there is enormous funding in the new law. “Health reform and primary care – the growing importance of the community health center” by EY Adashi, HJ Geiger, and MD Fine (NEJM, 3Jun2010;362(22):2047-10) addresses all 3. Dr. Geiger was central to the creation of the first two CHCs, Columbia Point in Boston and Mound Bayou, Mississippi, in 1965. The article talks about how CHCs are built on primary care and on the principles of the patient-centered medical home (before those principles were articulated under that name), and calls for expansion of CHCs as a key vehicle for caring for all Americans, not only the “underserved” and the use of CHCs as venues for demonstration projects for PCMHs. It also includes an excellent map showing the percent of people in each state currently served by CHCs (West Virginia is tops with over 15%), and another with dots showing the location of all of them (very dense over WV).
Other articles on these topics include JF Markuns, B Fraser, and JD Orlander on developing the skills needed for medical directors in CHCs, “The path to physician leadership in community health centers: implications for training”, (Family Medicine Jun2010;42(6):403-7). This is important because a poor relationship between physician and non-physician administrators, often born of unshared assumptions about who is responsible for what, has frequently been a major stressor in many CHCs. Other pieces look at the medical home in particular populations -- “Health care reform and the opportunity to implement a family-centered medical home for children” (D Laraque and CCJ Sia, JAMA 16Jun2010;303(23)2407-8)* and in educational settings – “Medical student exposure to components of the patient-centered medical home during required ambulatory clerkship rotations: implications for education” (JW Saultz, et. al, Acad Med Jun2010;85(6):965-73)*.
The second group of articles address issues that the authors feel remain to be dealt with. A major one is quality of care, obviously of great concern to everyone who receives (and provides) health care. Harold Sox and Sheldon Greenfield, in “Quality of care – how good is good enough?”* (JAMA 16Jun2010;303(2):2403-4) argue that setting threshold values for adherence to practice measures is not a very good way to measure quality as patient characteristics, individually and in populations cared for by different physicians, groups, and hospitals as well as in different regions, differ greatly. They suggest measures of the quality of the decisions made by physicians, and the degree to which they are based on the best evidence in the context of the actual patient. Marco D. Huesch, in “Payment policy based on measurement of health care spending and outcomes” (JAMA 2010 Jun 16;303(23):2405-6)*, further addresses the flaws of many of the assumptions on which “pay for performance” programs pay. In the measurement of quality, we have to be especially careful of the pitfalls of “streetlight research”(see my post of Feb 26, 2009, Defining "Streetlight" Research) and measure what we find easiest to measure, whether or not it is what we really want to know about.
In an area getting, in my opinion, much closer to the edge of a bad idea, Robert Brook, of the RAND Corporation writes in of “Rights and responsibilities in health care: striking a balance” (JAMA 9Jun2010;303(22):2289-90)*. He makes comparisons to car warranties, which are often invalid if the owner has not followed the prescribed maintenance schedule. All of us would agree that it would be better (mainly for their health, I hope, but also for the bottom line) if everyone would adopt only the best health behaviors; indeed, we might argue that individual responsibility is critical. Of course, such arguments are inherently classist (on a group, not individual basis, as in all population issues) and are usually made by those who have the resources (financial, educational, “values”) to be more likely to be able to adopt such behaviors (and we don’t all do it – there are actually white, prosperous people who are overweight, drink, use drugs, smoke, don’t exercise enough, etc.) He calls for “classes” in the workplace using “sophisticated adult learning materials” to educate people. Beyond the fact that this would leave out those who don’t have a workplace, or work in a business too small to afford such class, this construct misses the fact that the reason people do not adopt such behaviors has very little to do with their not knowing that they are good ideas, and very much to do with the other parts of their lives that make adopting such behaviors very difficult. Most important, people are not cars, and refusing to honor a warranty is not the same as refusing to cover health care costs; we are not (and should not) going to allow people to die in the streets because they didn’t behave well and don’t have the money to bail themselves out of these poor decisions by paying for their care out of pocket.
The real problem is that all of these ideas, whether good (CHCs, primary care, the PCMH, emphasis on quality) or not is that under the new PPACA law, as before it, not everyone has adequate access to health care. Our reimbursement systems continue to reward providers (physicians, hospitals, health plans, and the drug and device manufacturers who sell to them) for doing more, using more technology, doing more procedures – for those who (or, mainly, whose insurance) can pay. And many people are still not covered. Medicaid will be expanded (for a while) but not yet, and will only pay (for 2 years) Medicare rates (and even this is rejected by many providers). Undocumented people will not be covered at all, although they will be here and get sick and need care. CHCs are neat, but as I have noted before, they have an incentive to locate where there are lots of Medicare and Medicaid patients, for whom they receive cost-plus reimbursement, not where there are uninsured and undocumented people. We need more primary care providers, we probably would benefit from true medical homes, and for goodness sake we need better quality, but without a health system that is actually universal, covers everyone, and has systematic means of cost-control, they are relatively less important, the cart before the horse, whistling past the graveyard. Even quality.
In 1994, Schiff, Bindman, and Brennan wrote “There is a profound and inseparable relationship between access and quality: universal insurance coverage is a prerequisite for quality care. Because quality must be population based, traditional definitions of quality should be broadened to include the gravest of quality deficits—denial of care. The most important prerequisite for access is health insurance.” (“A Better-Quality Alternative Single-Payer National Health System Reform”, JAMA 14Sep1994;272(10):803-80).
Denial of care and lack of access are still the greatest quality deficit. Discussions of quality that include only those “inside the tent” and ignore all others are specious and offensive; all discussions of quality must start from “everyone needs access”.
*Hyperlinks are not provided to these articles as they are not available free on line.
.
Tuesday, June 8, 2010
Reinventing Primary Care: Themes and Challenges
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My May 27 entry, Universal Coverage and Primary Care: The US needs both, focused on one article from the May 2010 issue of the journal Health Affairs. That article, by Barbara Starfield, (“Reinventing Primary Care: Lessons from Canada for the United States”) was just one of 65 articles in this issue that addressed the topic of “reinventing primary care”. The articles cover the gamut of the history of primary care, the problem of undersupply of primary care providers, proposals for increasing the number of primary care providers, analyses (such as Dr. Starfield’s) of the health systems of other nations’ that are based on primary care, proposals for how the organization and structure of primary care practices need to be changed, and case studies of models of practices and demonstration projects that have implicated innovative approaches to primary care delivery. Many of these practice changes are contained under the rubric of the Primary Care Medical Home (PCMH), which is also the abbreviation for the related Patient Centered Medical Home. Indeed, the Patient Centered Primary Care Collaborative (PCPCC), a coalition of major employers, insurers, providers, pharmaceutical and device makers, and consumers, uses both “PC”s in its name (one hesitates to say that it is thus very PC!)
One of the articles is in fact “The multistakeholder movement for primary care renewal and reform”, by Paul Grundy, et. al., specifically addresses and discusses this collaborative, as well as its proposals for change in the entire structure of the primary care delivery system. Grundy, who is vice-president for global health reform of IBM, is president of the collaborative. It has brought together these various stakeholders in recognition not only of the overwhelming data that shows systems that are built upon primary care are more efficient, more cost-effective, and lead to better health outcomes, but on the actual experience of IBM and other multinational companies. These companies find that their health costs, and the health (and thus lack of time off for illness) of their workers is dramatically lower in countries in which the health system is built upon a primary care base. It is actively involved in educating, advocating, and demonstrating the importance of developing such a base in the US.
Many of the other articles in the journal address changes that need to happen to allow the small (and, as I have pointed out, likely to stay too small even if there is a significant increase in production from our current paltry 16%) number of primary care providers to care for larger panels of patients, while maintaining or increasing quality of care, patient satisfaction, and efficiency. Two of these are co-written by Thomas Bodenheimer, MD, ‘Primary Care: Current Problems And Proposed Solutions”, by Bodenheimer and H.H. Pham, and “Transforming Primary Care: From Past Practice To The Practice Of The Future”, by D. Margolius and Bodenheimer. Another perspective, more from that of the individual physician than the overall health system, is Lawrence P. Casalino’s contribution, “A Martian’s Prescription For Primary Care: Overhaul The Physician’s Workday”
What is striking about these articles in the similarity of their recommendations. The recurrent themes include the need for multi-disciplinary teams of health professionals who all play roles in caring for patients, and panels of patients. This goes beyond the simple “nurses doing callbacks” to patients before, or instead of, the physician. It means that nurses provide the care that they can, that pharmacists and psychologists and social workers all are part of the team, communicating with each other but often operating independently. Group visits are another theme; often people with the same (or, in fact, different) conditions can benefit from being seen in a group. This can be for a more formal didactic session of patient education about their condition by a nurse, or pharmacist, or health educator, or physical therapist, or physician, or medications, or other treatments, often combined with a great deal of person-to-person interaction. There is more to this than efficiency; people actually benefit from the fact of being in a group, of sharing experiences, and ideas, and successes and failures.
Another important and recurrent theme is that of physician-patient interactions that do not involve face-to-face contact, but rather phone calls or emails. Again, this is not just a matter of efficiency for the physician; patients often have concerns that can be successfully addressed by one of these other methods that do not involve them having to take off work, drive a long distance, look for parking, and wait in the waiting room. A physician can be far more effective, and interact with a much larger number of people, if an afternoon consists of seeing a few in person, a much larger number by telephone, and an even larger number by email; a number of products exist that provide not only secure email communication, but provide a structure for the patient to supply information that will help the doctor (or NP, or nurse, or whoever on the team is most appropriate) provide the greatest help.
In his article, Casalino lists five reasons why a physician should see someone in person:
“(1) for a first visit; (2) when it may be necessary to engage in some physical maneuver for diagnostic purposes—such as palpating the abdomen, listening to the heart, or performing a skin biopsy; (3) for specific therapeutic purposes, such as injecting a joint; (4) when the patient has problems for which lengthy discussion would be helpful; (5) when for psychological or emotional reasons it seems better to see the patient face-to-face; and (6) when face-to-face visits are necessary to build trust.”
These are very good, but I would simplify it even more: the physician should see the patient face-to-face when either the patient or the physician think it is important.
The effectiveness and satisfaction from increased phone calls substituting for visits was clear in the late 1990s when capitation, rather than fee-for-service, was a dominant mode of payment (of course, at that time the internet was not yet developed enough for most people to be using email). To reprise, and to improve upon that process will, obviously, require a reimbursement system that does not pay only for face-to-face physician visits. This is another common theme to many of the articles in this issue. It is also not happening in most places. It is, however, a sine qua non for such practice reorganization. And increasing the primary care supply.
Which of these themes is the most important: increasing the supply of primary care physicians, reorganizing practices to become true Patient Centered Medical homes, utilizing all of the strategies above and more, or restructuring the way health care is paid for? They are all important, all related, and all dependent upon each other for success. What is not addressed in most of the articles in this issue of Health Affairs, however, is arguably the most important: ensuring health coverage for everyone. The work of the Patient Centered Primary Care Collaborative may go a long way to having a more rational delivery system for those with access, but as long as the same old hands, in particular the insurance companies but also the drug and device makers, are part of the decision-making process, they are unlikely to come up with a plan that truly covers everyone, single-payer, “Medicare for All”, or any other rational system. And without that, all the primary care reform is not going to really work. It is not only a moral issue (although that should be enough!); it is that the cost, in terms of work hours lost, unnecessary suffering, direct dollars spent on diseases that have advanced too far because people have delayed care, and ultimately worse outcomes, is unsupportable and unsustainable.
We’ve passed PPACA. Now it’s time for real health reform.
.
My May 27 entry, Universal Coverage and Primary Care: The US needs both, focused on one article from the May 2010 issue of the journal Health Affairs. That article, by Barbara Starfield, (“Reinventing Primary Care: Lessons from Canada for the United States”) was just one of 65 articles in this issue that addressed the topic of “reinventing primary care”. The articles cover the gamut of the history of primary care, the problem of undersupply of primary care providers, proposals for increasing the number of primary care providers, analyses (such as Dr. Starfield’s) of the health systems of other nations’ that are based on primary care, proposals for how the organization and structure of primary care practices need to be changed, and case studies of models of practices and demonstration projects that have implicated innovative approaches to primary care delivery. Many of these practice changes are contained under the rubric of the Primary Care Medical Home (PCMH), which is also the abbreviation for the related Patient Centered Medical Home. Indeed, the Patient Centered Primary Care Collaborative (PCPCC), a coalition of major employers, insurers, providers, pharmaceutical and device makers, and consumers, uses both “PC”s in its name (one hesitates to say that it is thus very PC!)
One of the articles is in fact “The multistakeholder movement for primary care renewal and reform”, by Paul Grundy, et. al., specifically addresses and discusses this collaborative, as well as its proposals for change in the entire structure of the primary care delivery system. Grundy, who is vice-president for global health reform of IBM, is president of the collaborative. It has brought together these various stakeholders in recognition not only of the overwhelming data that shows systems that are built upon primary care are more efficient, more cost-effective, and lead to better health outcomes, but on the actual experience of IBM and other multinational companies. These companies find that their health costs, and the health (and thus lack of time off for illness) of their workers is dramatically lower in countries in which the health system is built upon a primary care base. It is actively involved in educating, advocating, and demonstrating the importance of developing such a base in the US.
Many of the other articles in the journal address changes that need to happen to allow the small (and, as I have pointed out, likely to stay too small even if there is a significant increase in production from our current paltry 16%) number of primary care providers to care for larger panels of patients, while maintaining or increasing quality of care, patient satisfaction, and efficiency. Two of these are co-written by Thomas Bodenheimer, MD, ‘Primary Care: Current Problems And Proposed Solutions”, by Bodenheimer and H.H. Pham, and “Transforming Primary Care: From Past Practice To The Practice Of The Future”, by D. Margolius and Bodenheimer. Another perspective, more from that of the individual physician than the overall health system, is Lawrence P. Casalino’s contribution, “A Martian’s Prescription For Primary Care: Overhaul The Physician’s Workday”
What is striking about these articles in the similarity of their recommendations. The recurrent themes include the need for multi-disciplinary teams of health professionals who all play roles in caring for patients, and panels of patients. This goes beyond the simple “nurses doing callbacks” to patients before, or instead of, the physician. It means that nurses provide the care that they can, that pharmacists and psychologists and social workers all are part of the team, communicating with each other but often operating independently. Group visits are another theme; often people with the same (or, in fact, different) conditions can benefit from being seen in a group. This can be for a more formal didactic session of patient education about their condition by a nurse, or pharmacist, or health educator, or physical therapist, or physician, or medications, or other treatments, often combined with a great deal of person-to-person interaction. There is more to this than efficiency; people actually benefit from the fact of being in a group, of sharing experiences, and ideas, and successes and failures.
Another important and recurrent theme is that of physician-patient interactions that do not involve face-to-face contact, but rather phone calls or emails. Again, this is not just a matter of efficiency for the physician; patients often have concerns that can be successfully addressed by one of these other methods that do not involve them having to take off work, drive a long distance, look for parking, and wait in the waiting room. A physician can be far more effective, and interact with a much larger number of people, if an afternoon consists of seeing a few in person, a much larger number by telephone, and an even larger number by email; a number of products exist that provide not only secure email communication, but provide a structure for the patient to supply information that will help the doctor (or NP, or nurse, or whoever on the team is most appropriate) provide the greatest help.
In his article, Casalino lists five reasons why a physician should see someone in person:
“(1) for a first visit; (2) when it may be necessary to engage in some physical maneuver for diagnostic purposes—such as palpating the abdomen, listening to the heart, or performing a skin biopsy; (3) for specific therapeutic purposes, such as injecting a joint; (4) when the patient has problems for which lengthy discussion would be helpful; (5) when for psychological or emotional reasons it seems better to see the patient face-to-face; and (6) when face-to-face visits are necessary to build trust.”
These are very good, but I would simplify it even more: the physician should see the patient face-to-face when either the patient or the physician think it is important.
The effectiveness and satisfaction from increased phone calls substituting for visits was clear in the late 1990s when capitation, rather than fee-for-service, was a dominant mode of payment (of course, at that time the internet was not yet developed enough for most people to be using email). To reprise, and to improve upon that process will, obviously, require a reimbursement system that does not pay only for face-to-face physician visits. This is another common theme to many of the articles in this issue. It is also not happening in most places. It is, however, a sine qua non for such practice reorganization. And increasing the primary care supply.
Which of these themes is the most important: increasing the supply of primary care physicians, reorganizing practices to become true Patient Centered Medical homes, utilizing all of the strategies above and more, or restructuring the way health care is paid for? They are all important, all related, and all dependent upon each other for success. What is not addressed in most of the articles in this issue of Health Affairs, however, is arguably the most important: ensuring health coverage for everyone. The work of the Patient Centered Primary Care Collaborative may go a long way to having a more rational delivery system for those with access, but as long as the same old hands, in particular the insurance companies but also the drug and device makers, are part of the decision-making process, they are unlikely to come up with a plan that truly covers everyone, single-payer, “Medicare for All”, or any other rational system. And without that, all the primary care reform is not going to really work. It is not only a moral issue (although that should be enough!); it is that the cost, in terms of work hours lost, unnecessary suffering, direct dollars spent on diseases that have advanced too far because people have delayed care, and ultimately worse outcomes, is unsupportable and unsustainable.
We’ve passed PPACA. Now it’s time for real health reform.
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Tuesday, May 4, 2010
Big Finance & Big Oil -- Teabaggers and Racism
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The news coverage would suggest that President Obama and the Democratic Party should just give up now; the teabaggers and the Republican naysayers have convinced the American people and we all now believe in – what was it again? No taxes? No health care? That regulating banks is likely to increase the probability of having to bail them out? No matter; Scott Brown in Massachusetts was the leading edge and soon the entire Senate will be Republican (although if passing a bill with only 59% of the votes in the Senate is “undemocratic” what do we even care? Oh yes; 59 Democratic votes is a minority while 51 Republican votes is a smashing mandate!) Yes, the Repubs claim the mandate (although the Democrats are out-fundraising them).
Nonetheless, it seems pretty amazing that President Obama, whose victory 18 months ago seemed to usher in a new era in politics, now appears so significantly weakened, and on the defensive. I’d suggest that there are several issues. The first is, to recall the Bill Clinton election reminder, the economy (stupid!) It has taken, in case anyone hasn’t noticed, a tremendous blow, brought on by the selfish misdeeds of a bunch of evil financiers abetted by government non-regulation, begun under the same Clinton and exacerbated by the administration of the Worst President in History (WPH), George W. Bush. For whatever reason – his personality, his actual beliefs, his political calculations – Obama never loudly, consistently and firmly put all the blame on his predecessor, the WPH, missing the potential benefit from a tactic that worked so well for Franklin Roosevelt. When things are economically terrible people are upset and angry. We are told that the economy is getting better, and it is clear that stocks are improving and Goldman Sachs is doing great (unless they are actually indicted on criminal, as well as civil, charges (Nelson D. Schwartz, Goldman’s earnings fail to shift focus from case, NY Times April 20, 2010), but lots and lots of people still don’t have jobs, or the houses they once had. And of course, President Obama’s appointment of so many ex-Clintonite Friends of Wall Street (FWS’s) to leadership on his economic team has created the impression that he is sympathetic to them, which maybe he is. Except he is in the process of trying to pass a bill that increases regulation on the banks, which the Republicans, as much the party of wealth as they ever were, are opposing with nonsensical claims that it will increase the probability of bailouts (see Paul Krugman, NY Times April 16, The Fire Next Time, and especially Matt Taibbi in Rolling Stone, "The Feds vs. Goldman", April 26, 2010).
The health reform bill recently passed, the Patient Protection and Affordability Act, is another target of attack. I have recently written about the contents of this law (PPACA, The New Health Reform Law: How will it affect the public's health and primary care? , April 22, 2010),and of the many ways in which it will actually help people as well as the many flaws. The flaws include that it doesn’t have a coherent mechanism to control costs, and the cost of paying for it is one of the bases upon which it has been attacked. While I clearly would rather see a Medicare-for-all single-payer system, not least because of the enormous immediate savings and potential for long-term cost control, as well as, um, the fact that EVERYONE WOULD BE COVERED BY THE SAME SYSTEM, putting us all in the same boat where we belong, the cost argument doesn’t work for those who opposed health reform and wanted to keep the same system. The new law is flawed because it deals the insurance companies in, with millions of new customers, but it at least puts some restrictions on them. Continuing the same non-system that we are currently in, with increasing numbers of people unable to afford coverage, losing coverage when they get sick, and even more and more of the middle class “squeezed” by costs (“The Squeeze on the Middle Class”) was financially, as well as morally, unsustainable. Attacks on the bill because of the cost from those who are not single-payer supporters are ridiculous.
And, of course, there is racism. Make no mistake; there are a lot of people who are still racist, who are furious that a black man is President of the United States, and will do and say anything to make him unsuccessful. This issue is being addressed by many columnists; they are articulate and correct: see the excellent pieces on the tea party movement by Charles M. Blow (A Mighty Pale Tea, NY Times April 17, 2010) and Welcome to Confederate History Month by Frank Rich (NY Times, April 18, 2010). The “whitewashing” of the motivation of the secessionists in the Confederacy (it was about slavery, St-pid!) is a very disturbing counterpoint to the current racist attacks on the President. Blow writes from Grand Prairie, TX about the fact that the teabaggers are almost all white, while it is blacks and Hispanics, at the bottom of the socioeconomic ladder, who are most negatively affected by the economy. I recently was in Hawaii, and driving to the airport in Lihue, Kauai, passed a demonstration and immediately knew it was teabaggers because, unlike a roadside collection I’d seen the day before which turned out to be a rally for a mayoral candidate, the whole crowd was white! Lest you think this might have to do with the demographics of the area, Kauai County has only 32.9% non-Hispanic white residents (and an astounding 21.3% who identify themselves as two or more races).
The governments of most countries of the developed world, led by the US under administrations of both parties and with Congresses of both parties, deregulated the financial industry with the expectation that it would do well for the economy. (Interestingly, the one G8 country that probably suffered the least because of financial regulation, Canada, has now elected a Conservative government led by Stephen Harper that is trying to out-do the US Bush administration!) The economy did do well, for a while, better for the wealthy than the working class or poor, until it all came crashing down, burying the most vulnerable but letting the perpetrators escape to their yachts. Maybe (if there is any ironic justice) they will be ruined by the oil slick from the BP explosion in the Gulf of Mexico, but probably not; it will again be the poor and working people, minority or otherwise, and the environment, that take the big hit. Oil companies were also deregulated, allowed to drill offshore, and probably not well examined to make sure that their safety was as tight as it could be. But heck, we needed the oil! And now we will pay the price.
Who could ever have imagined that big finance and the oil industry could not be trusted to be responsible and do their part to care for the rest of us? Well, of course, lots of people but not the ones with the money to get the attention of legislators and the administrations. And apparently not the teabaggers, both their cynical leaders who continue to support these big industries and oppose regulation, or their troops, overwhelmingly white, who yet again are being taken in by a racist divide and conquer strategy.
.
The news coverage would suggest that President Obama and the Democratic Party should just give up now; the teabaggers and the Republican naysayers have convinced the American people and we all now believe in – what was it again? No taxes? No health care? That regulating banks is likely to increase the probability of having to bail them out? No matter; Scott Brown in Massachusetts was the leading edge and soon the entire Senate will be Republican (although if passing a bill with only 59% of the votes in the Senate is “undemocratic” what do we even care? Oh yes; 59 Democratic votes is a minority while 51 Republican votes is a smashing mandate!) Yes, the Repubs claim the mandate (although the Democrats are out-fundraising them).
Nonetheless, it seems pretty amazing that President Obama, whose victory 18 months ago seemed to usher in a new era in politics, now appears so significantly weakened, and on the defensive. I’d suggest that there are several issues. The first is, to recall the Bill Clinton election reminder, the economy (stupid!) It has taken, in case anyone hasn’t noticed, a tremendous blow, brought on by the selfish misdeeds of a bunch of evil financiers abetted by government non-regulation, begun under the same Clinton and exacerbated by the administration of the Worst President in History (WPH), George W. Bush. For whatever reason – his personality, his actual beliefs, his political calculations – Obama never loudly, consistently and firmly put all the blame on his predecessor, the WPH, missing the potential benefit from a tactic that worked so well for Franklin Roosevelt. When things are economically terrible people are upset and angry. We are told that the economy is getting better, and it is clear that stocks are improving and Goldman Sachs is doing great (unless they are actually indicted on criminal, as well as civil, charges (Nelson D. Schwartz, Goldman’s earnings fail to shift focus from case, NY Times April 20, 2010), but lots and lots of people still don’t have jobs, or the houses they once had. And of course, President Obama’s appointment of so many ex-Clintonite Friends of Wall Street (FWS’s) to leadership on his economic team has created the impression that he is sympathetic to them, which maybe he is. Except he is in the process of trying to pass a bill that increases regulation on the banks, which the Republicans, as much the party of wealth as they ever were, are opposing with nonsensical claims that it will increase the probability of bailouts (see Paul Krugman, NY Times April 16, The Fire Next Time, and especially Matt Taibbi in Rolling Stone, "The Feds vs. Goldman", April 26, 2010).
The health reform bill recently passed, the Patient Protection and Affordability Act, is another target of attack. I have recently written about the contents of this law (PPACA, The New Health Reform Law: How will it affect the public's health and primary care? , April 22, 2010),and of the many ways in which it will actually help people as well as the many flaws. The flaws include that it doesn’t have a coherent mechanism to control costs, and the cost of paying for it is one of the bases upon which it has been attacked. While I clearly would rather see a Medicare-for-all single-payer system, not least because of the enormous immediate savings and potential for long-term cost control, as well as, um, the fact that EVERYONE WOULD BE COVERED BY THE SAME SYSTEM, putting us all in the same boat where we belong, the cost argument doesn’t work for those who opposed health reform and wanted to keep the same system. The new law is flawed because it deals the insurance companies in, with millions of new customers, but it at least puts some restrictions on them. Continuing the same non-system that we are currently in, with increasing numbers of people unable to afford coverage, losing coverage when they get sick, and even more and more of the middle class “squeezed” by costs (“The Squeeze on the Middle Class”) was financially, as well as morally, unsustainable. Attacks on the bill because of the cost from those who are not single-payer supporters are ridiculous.
And, of course, there is racism. Make no mistake; there are a lot of people who are still racist, who are furious that a black man is President of the United States, and will do and say anything to make him unsuccessful. This issue is being addressed by many columnists; they are articulate and correct: see the excellent pieces on the tea party movement by Charles M. Blow (A Mighty Pale Tea, NY Times April 17, 2010) and Welcome to Confederate History Month by Frank Rich (NY Times, April 18, 2010). The “whitewashing” of the motivation of the secessionists in the Confederacy (it was about slavery, St-pid!) is a very disturbing counterpoint to the current racist attacks on the President. Blow writes from Grand Prairie, TX about the fact that the teabaggers are almost all white, while it is blacks and Hispanics, at the bottom of the socioeconomic ladder, who are most negatively affected by the economy. I recently was in Hawaii, and driving to the airport in Lihue, Kauai, passed a demonstration and immediately knew it was teabaggers because, unlike a roadside collection I’d seen the day before which turned out to be a rally for a mayoral candidate, the whole crowd was white! Lest you think this might have to do with the demographics of the area, Kauai County has only 32.9% non-Hispanic white residents (and an astounding 21.3% who identify themselves as two or more races).
The governments of most countries of the developed world, led by the US under administrations of both parties and with Congresses of both parties, deregulated the financial industry with the expectation that it would do well for the economy. (Interestingly, the one G8 country that probably suffered the least because of financial regulation, Canada, has now elected a Conservative government led by Stephen Harper that is trying to out-do the US Bush administration!) The economy did do well, for a while, better for the wealthy than the working class or poor, until it all came crashing down, burying the most vulnerable but letting the perpetrators escape to their yachts. Maybe (if there is any ironic justice) they will be ruined by the oil slick from the BP explosion in the Gulf of Mexico, but probably not; it will again be the poor and working people, minority or otherwise, and the environment, that take the big hit. Oil companies were also deregulated, allowed to drill offshore, and probably not well examined to make sure that their safety was as tight as it could be. But heck, we needed the oil! And now we will pay the price.
Who could ever have imagined that big finance and the oil industry could not be trusted to be responsible and do their part to care for the rest of us? Well, of course, lots of people but not the ones with the money to get the attention of legislators and the administrations. And apparently not the teabaggers, both their cynical leaders who continue to support these big industries and oppose regulation, or their troops, overwhelmingly white, who yet again are being taken in by a racist divide and conquer strategy.
.
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